How To Choose The Best Magento eCommerce Services
You’ve decided to build your eCommerce store on Magento. Where do you start? This blog highlights the key factors to be included in your evaluation process while choosing a Magento partner.
Magento Development Services
Great businesses are built on the foundation of partnerships. With the expertise of Magento-certified consultants, Ziffity combines its Agile development methodology and DevOps approach to ensure on-time delivery and continuous innovation throughout the development phase. By partnering with Ziffity, you can have a clear idea of the total cost of ownership and the estimated time of delivery.
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Our Magento Service Stack
New Magento Build
Build sturdy, scalable, and technically advanced eCommerce stores with Magento 2. Our team has hands-on experience building Magento 2 stores on Open Source, Commerce, and Commerce Cloud.
Custom Development
Amp up your Magento 2 store with our customization services. Ziffity can perform customizations for existing functionalities, build new features, and refactor code to bring your eCommerce store to its best shape.
Extensions Development
Leverage the 100% customizable capability of Magento 2. We can develop custom modules/extensions that can bend Magento’s default functionalities to suit your specific business logic.
PWA Development
Make your mobile web pages load in a jiffy and earn high search engine rankings. Our PWA team can work on Magento 2’s PWA Studio to build fast-loading mobile web pages on par with a native mobile app.
Magento UI Development
Build attractive Magento 2 storefronts to provide positive experiences that keep users loyal to your brand. We can help you in your headless approach by integrating third-party CMS with Magento 2 backend.
Magento Upgrade
Take advantage of the latest offerings from Magento 2 by keeping your store up-to-date. By upgrading your Magento 2 store to the latest version, we bring in improved security, technical advantages, and new features.
Our Magento Factfile
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Top Magento Contribution Partner in 2020
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Magento Implementations
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Why Choose Ziffity for Magento 2 Development?
Multi-industry Experience
We can bring to your table our rich experience garnered by delivering solutions for retail and wholesale brands spanning across several industry verticals. Our expertise enables us to solve any complex eCommerce challenges with mettle.
Quick Turnaround
Our Magento expertise, combined with our software development approach like DevOps, paves the way for continuous innovation from sprint to launch and enables frequent releases in quick time with high-quality assurance.
Comprehensive Solutions
We have tailored our Magento services in such a way that it comprehensively covers the length and breadth of eCommerce demands. It could be a custom build or a full-fledged implementation from build to launch; our experts can get anything done.
Case Studies
what our customers say
"I have been working with Ziffity for about 4 months now and we have already corrected all our issues on the existing platform. Ziffity has been nothing short of excellent."
"Team has been proactively suggesting improvements and have been extremely responsive when emergency bugs need to fixed. It’s a pleasure to work with Ziffity."
"In a short period of time since launch, we have had a hockey stick level of growth. Hats off to team Ziffity for a job well done."
FAQs
Frequently asked questions
Why choose Magento Commerce?
Backed by a global community of 300,000+ developers, 1,150+ solution partners, $124 billion in transacted GMV, 250k+ businesses using the platform and vast marketplace for extensions, Magento is a leader in the eCommerce solutions space. It provides rich, out-of-the-box B2C/B2B eCommerce features, page builder for content management, unrivaled ability to customize, and offers seamless third-party integrations. Add-ons include order management & business intelligence.
Can Magento help deliver consistency in an omnichannel environment?
Customer experience is of paramount importance in the online buyer’s journey, and it can make or break a brand. Magento can deliver tailor-made and consistent user experience in every customer touchpoint, including online stores, mobile, POS, marketplace, and social media channels.
How ziffity can help in Magento implementation?
We are world #3 contributor to the Magento platform. We know how Magento works. With 60+ qualified Magento consultants and 1500+ sprint releases under our belt, we can help you sail through the implementation project.
Our industry experience includes fashion, electrical distribution, furniture, home decor, jewelry, pharmaceutical, agri, merchandising, publishing, food, education, nursery & manufacturing.
We have performed Magento implementation for brands like USESI, Dynojet, IT Sugar, Kurt Keiger, Dwell, CSN, Sweda, Scrubs & Beyond, Armstrong Garden, ExpressMed, Tahari, Olam, Franklin Empire, VetSource, Fox Chapel among others.
What is your approach to implementation?
It all starts with discovery, which includes 5 workshops, one each for Commerce, Content, Channel, Customer (marketing), and Creatives. From there, we guide you through the agile development phase and then to go-live. Once the site is live, we help manage it as well.
How does the engagement model work?
Depending on the amount of clarity we have on the scope of work, we can decide on the engagement type. If the level of uncertainty/complexity is high, we can engage in a retainer deal, wherein we provide a dedicated team of consultants and bill on a monthly basis. Else we do offer fixed price engagements.
How much time overlap will there be between us?
While most of the development team is based out of India, we do have relationship manager/solution specialists onshore. So, from that sense, you do have full overlap. With respect to the technical team, you will have an overlap till 2 pm EST. In case of emergency, you can always reach out to the onshore team for help.
What if we want to do our own creatives?
It's absolutely not an issue. You can either have your in-house team or a creative agency you like. We collaborate well in multi-vendor scenarios. You can provide us the style/brand guide and finalized design files, and we will do the UI implementation.
What if I have not decided on Magento yet?
No problem. We can provide a demo of the platform. We also introduce you to Magento folks in your region. We provide a competitive platform analysis if required (Shopify, Oracle, Bigcommerce, Hybris) and will guide you through the entire process of selecting a platform so you can make an informed and independent decision.
What about my search ranking?
When we begin implementation, we look at things from a 360-degree perspective. Be it marketing, design, or technology. During discovery and through the project, we will have our marketing consultants as a part of the engagement, guiding us on how to sustain the search ranking.
After go-live will you be able to help us increase sales?
As a full-service eCommerce agency, we offer digital marketing services, including search engine optimization, social marketing, email marketing, lead management (B2B), eCommerce funnel analysis, paid media metrics, and branding. We have helped some of our clients, increase sales up to 40% after go-live.
Will you be able to integrate Magento with our ERP system?
As long as the ERP provides some form of connectivity via SOAP/Rest APIs/Message Queues, we can. For more information refer to our Integration services FAQs.
Should I go with a separate PIM for implementation or use the catalog manager from Magento?
It depends. If there are a lot of channels (Marketing, eCommerce, POS, Print, Kiosk, Customer Services, CPQ/Sales, DAM, ERP) consuming product information, it is better to have a separate PIM system (like Akeneo). Using a PIM system, you can centralize all your product information to avoid duplication, human-errors, and delays to market/launch. If your primary usage is eCommerce, then it is better to stick with the Magento catalog manager.
Can I change my scope of work in a fixed priced engagement?
Yes you can. Business environment today has become very dynamic & agile, things change very rapidly, so we do understand when you come up with a change, we allow you to swap one feature for the other. In case there is no room to squeeze in the changes, we raise a ‘change request’ and let you know how much it will cost additionally.
How does the creative process work?
Below diagram explains the steps involved, contributing parties and deliverables you would get at the end of the creative workshop.
How about an onsite creative workshop?
It is certainly possible. Our default pricing is for a web-meeting-based creative workshop. In case you wish to have someone or the entire team on site for an in-person workshop, we will factor in the local resource, travel and accommodation cost in our proposal.
How does the project communication happen?
During the discovery phase, which is typically 2 to 4 weeks, we insist on having daily web meets. Post discovery, depending on the need, it would boil down to once or twice a week. And also, a monthly steering committee meeting, which would involve all senior stakeholders from both ends, to discuss progress and client satisfaction.
Apart from calls, communication will happen via emails, Slack, Jira, and Confluence.
What project tools would you use? Who would bear the license cost?
From an Agile project management perspective, we prefer Jira and Confluence. If you already have the license, you can onboard the Ziffity team. Else, you will need to secure one. In case you are comfortable with some other tool, that is fine too.
Apart from Jira and Confluence, you will have to provide access to Magento admin, server access, version control, Google Analytics, sample test accounts, and pre-existing documentation, if any.
How do you address concerns & escalations?
Anytime you are not happy with us, you can escalate to your project manager. In the event you are not satisfied with the remedial measures taken, you can connect with your relationship manager. If that doesn’t work, you can send an email to ceo@ziffity.com. Our current “escalation” to “completed sprint” metric is at less than 1.5%.
What about hosting services for Magento?
We work with various hosting partners like AWS, Webscale, Majemojo, Nexcess, Rackspace, Magento Commerce Cloud, among others. Whoever is your provider, our DevOps/Cloud engineers will collaborate with them to make sure your application is performing well, secure, and has high up-time.
How does the payment terms work?
Invoices will be raised at the beginning of each month for the preceding month’s effort. Both in the case of a retainer and fixed priced project, our standard payment term is net 15 days, and we prefer receipt of payment via wire transfer.
Does Ziffity have experience with Magento Commerce Cloud?
Ziffity is one of the early solution providers on Magento Commerce Cloud and has launched brands like ExpressMed, Foxchapel, Superbreakers, Earthlite, Dynojet, among others. Our certified cloud consultants will work closely with Magento to on-board your brand to Commerce Cloud.
Ziffity’s expectation from its customers?
The reason we call our engagement with our customers a partnership is because contributions from both parties are required to make it work. We want our customers to provide the necessary time for the project in terms of meetings, inputs, content, and user acceptance tests.
Ideally, provide a single-point-of-contact, so it is easier to coordinate things, maintain a within-24-hours turnaround on queries, and provide access to required systems/servers. That’s pretty much it is. We take the rest of the load.
Of course, if the job is done well, we would like you to spread a word about Ziffity, and if you are not camera-shy, provide us a video testimonial.