No problem. We can provide a demo of the platform. We also introduce you to Magento folks in your region. We provide a competitive platform analysis if required (Shopify, Oracle, Bigcommerce, Hybris) and will guide you through the entire process of selecting a platform so you can make an informed and independent decision.

When we begin implementation, we look at things from a 360-degree perspective. Be it marketing, design, or technology. During discovery and through the project, we will have our marketing consultants as a part of the engagement, guiding us on how to sustain the search ranking.

As a full-service eCommerce agency, we offer digital marketing services, including search engine optimization, social marketing, email marketing, lead management (B2B), eCommerce funnel analysis, paid media metrics, and branding. We have helped some of our clients, increase sales up to 40% after go-live.

As long as the ERP provides some form of connectivity via SOAP/Rest APIs/Message Queues, we can. For more information refer to our Integration services FAQs.

It depends. If there are a lot of channels (Marketing, eCommerce, POS, Print, Kiosk, Customer Services, CPQ/Sales, DAM, ERP) consuming product information, it is better to have a separate PIM system (like Akeneo). Using a PIM system, you can centralize all your product information to avoid duplication, human-errors, and delays to market/launch. If your primary usage is eCommerce, then it is better to stick with the Magento catalog manager.

Yes you can. Business environment today has become very dynamic & agile, things change very rapidly, so we do understand when you come up with a change, we allow you to swap one feature for the other. In case there is no room to squeeze in the changes, we raise a ‘change request’ and let you know how much it will cost additionally.

Below diagram explains the steps involved, contributing parties and deliverables you would get at the end of the creative workshop.

It is certainly possible. Our default pricing is for a web-meeting-based creative workshop. In case you wish to have someone or the entire team on site for an in-person workshop, we will factor in the local resource, travel and accommodation cost in our proposal.

During the discovery phase, which is typically 2 to 4 weeks, we insist on having daily web meets. Post discovery, depending on the need, it would boil down to once or twice a week. And also, a monthly steering committee meeting, which would involve all senior stakeholders from both ends, to discuss progress and client satisfaction.

Apart from calls, communication will happen via emails, Slack, Jira, and Confluence.

From an Agile project management perspective, we prefer Jira and Confluence. If you already have the license, you can onboard the Ziffity team. Else, you will need to secure one. In case you are comfortable with some other tool, that is fine too.

Apart from Jira and Confluence, you will have to provide access to Magento admin, server access, version control, Google Analytics, sample test accounts, and pre-existing documentation, if any.

Anytime you are not happy with us, you can escalate to your project manager. In the event you are not satisfied with the remedial measures taken, you can connect with your relationship manager. If that doesn’t work, you can send an email to ceo@ziffity.com. Our current “escalation” to “completed sprint” metric is at less than 1.5%.

We work with various hosting partners like AWS, Webscale, Majemojo, Nexcess, Rackspace, Magento Commerce Cloud, among others. Whoever is your provider, our DevOps/Cloud engineers will collaborate with them to make sure your application is performing well, secure, and has high up-time.

Invoices will be raised at the beginning of each month for the preceding month’s effort. Both in the case of a retainer and fixed priced project, our standard payment term is net 15 days, and we prefer receipt of payment via wire transfer.

Ziffity is one of the early solution providers on Magento Commerce Cloud and has launched brands like ExpressMed, Foxchapel, Superbreakers, Earthlite, Dynojet, among others. Our certified cloud consultants will work closely with Magento to on-board your brand to Commerce Cloud.

The reason we call our engagement with our customers a partnership is because contributions from both parties are required to make it work. We want our customers to provide the necessary time for the project in terms of meetings, inputs, content, and user acceptance tests.

Ideally, provide a single-point-of-contact, so it is easier to coordinate things, maintain a within-24-hours turnaround on queries, and provide access to required systems/servers. That’s pretty much it is. We take the rest of the load.

Of course, if the job is done well, we would like you to spread a word about Ziffity, and if you are not camera-shy, provide us a video testimonial.