Build better customer experience and increase your conversion rate.
Salesforce Commerce Cloud is a fully-loaded cloud-based enterprise eCommerce platform. You can grow your online business with numerous out-of-the-box features, utility tools, and commerce portals. SFCC (formerly Demandware) lets you streamline the purchasing process, personalize your buying experience, and create a mobile-friendly shopping experience. The platform offers exclusively built eCommerce suites for B2C, B2B, and B2B2C market segments. You also get access to the various, well-connected internal systems in the Salesforce ecosystem like CRM (Sales Cloud), Service Cloud, Marketing Cloud, etc.
Get Started with Salesforce Commerce Cloud Services
Today’s consumer wants the freedom to shop from any channel and from any device. “Commerce anywhere” is now table stakes for all modern brands. Ziffity can help you launch a stunning new website for your enterprise business, expand into new geographies, increase your revenue, and grow your business faster by leveraging all the out-of-the-box features Salesforce Commerce Cloud has to offer. Our teams have the expertise you need to create unique digital experiences and frictionless transactions across every touchpoint.
Ziffity’s Salesforce Commerce Cloud Services
Our length and breadth of Salesforce Commerce Cloud solutions to address all your eCommerce needs.
Building a store from scratch or migrating to Salesforce Commerce Cloud involves a lot of your time, effort, and money. As SFCC partners, we meticulously plan your project to ensure excellent outcomes. Our consulting services comprehensively cover everything from choosing the right package to post-implementation support.
B2B and B2C Services
Build your store based on the market segment you focus on. Leveraging the flexibility of Salesforce Commerce Cloud, our developers configure B2B or B2C functionalities to best suit your business specifics. If you are a wholesaler or distributor looking to focus on end consumers, the platform’s B2B2C offering is just for you.
Build appealing storefronts and complement them with easy-to-use interfaces that make the frontend experience a breeze for your customers. Our team of design and user interface experts can leverage Salesforce ‘Communities’ or design custom layouts to create unique digital experiences that connect and convert.
Migrate to Salesforce Commerce Cloud from any third-party or custom-built eCommerce system. As Salesforce Commerce cloud is a SaaS-based platform, your setup and go-live will be faster than expected. We help you pick the right plan that suits your business-specific needs and add-ons that can extend your eCommerce capabilities.
Sell via multiple digital channels, centralize inventory, provide customers multiple payment options, optimize marketing across all the touchpoints and do lots more by integrating your SFCC store with your preferred third-party systems. We deliver the combined advantage of your platform and third-party systems through our integration services.
Managing the Salesforce ecosystem is more than just adding new users or resetting passwords. Connecting with other tools from Salesforce Sales, Marketing, or Service Cloud to staying updated with all the latest features can be challenging. Hand-off your responsibilities to Ziffity’s experts who can provide proactive monitoring and support services.
Get the roadmap and budget planned to build your eCommerce store from our SFCC experts.
Andrew BouchardDirector - Sales, US
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Salesforce Commerce Cloud provides eCommerce businesses like you all the necessary tools to plan, launch, market, and track your online stores. SFCC also offers content management, customer service management, inventory, order fulfillment, and personalized shopping. The result is higher conversions, repeat sales and lifetime value.
What if I have not decided on Salesforce Commerce Cloud as the platform of choice yet?
No problem. We can provide a demo of the platform. We offer a competitive platform analysis if required and will guide you through the entire process of selecting a platform so you can make an informed and independent decision.
What is included in Salesforce Commerce Cloud?
Salesforce Commerce Cloud has all the major toolkits that enable customers to quickly and efficiently find the right product to increase conversions and sales. With this, brands can manage and share product information, content, and images across categories, catalogs, and websites.
How popular is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is among the top 4 Digital Commerce platform leaders in Gartner’s 2021 Magic Quadrant. Many big brands with a revenue of over $103.56 billion use Salesforce Commerce Cloud.
Is Salesforce Commerce Cloud for B2B or B2C or both?
Salesforce Commerce Cloud caters to both B2B and B2C brands.
Can Salesforce Commerce Cloud help deliver consistency in an omnichannel?
Omnichannel results in a single, seamless interaction with consumers across all channels, both online and offline. This can include all touchpoints in the customer lifecycle — websites, social media, live chats, and more. Salesforce Commerce Cloud can deliver a tailor-made and consistent user experience at every customer touchpoint.
What ERP system works with Salesforce Commerce Cloud?
Salesforce has native integrations with the two largest ERP vendors, SAP and Oracle. To ease the integration process, both offer various integrative and value-added services.
What CRM does Salesforce Commerce Cloud use?
Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Salesforce Customer 360. It has one integrated CRM platform that powers the entire suite of connected apps.
What is your approach to SFCC implementation?
It all starts with discovery, which includes 5 workshops, one each for Commerce, Content, Channel, Customer (marketing), and Creatives. From there, we guide you through the agile development phase and then to go-live. Once the site is live, we help manage it as well.
What if I'm not happy with the work done by Ziffity?
We believe in de-risking our customers and hence provide a one-month performance check clause. During the first month of the engagement, if you are not happy with our work, communication, or any part of the partnership, you are free to disengage with Ziffity, and you don't have to pay us anything for the work done so far. In other words, we waive-off your liability to us.
What is SFCC managed services?
SFCC managed services is a flexible, scalable, and cost-effective way to manage, support, and extend the capabilities of your Salesforce operations. If you are already using Salesforce Commerce Cloud platform and looking for on-going support to fix bugs, upgrade, enhance your system, then our managed services will be of help. Depending on the quantum of work, you can choose among 80, 160, 320 or >320 hours packs. We also provide custom pricing options.
How does project communication happen?
During the discovery phase, which is typically 2 to 4 weeks, we insist on having daily web meets. Post discovery, depending on the need, it would boil down to once or twice a week. And also, a monthly steering committee meeting, which would involve all senior stakeholders from both ends, to discuss progress and client satisfaction. Apart from calls, communication will happen via emails, Slack, Jira, and Confluence.
How does the payment terms work?
Invoices will be raised at the beginning of each month for the preceding month's effort. In the case of a retainer and fixed-priced project, our standard payment term is 15 days, and we prefer receipt of payment via wire transfer.
What about SFCC managed services and implementation pricing?