Salesforce Commerce Cloud Implementation Services

Redefine your digital experience with AI-powered eCommerce solutions.

Sell anything, anywhere, anytime by building eCommerce stores for your enterprise business on Salesforce Commerce Cloud (formerly Demandware). With the platform’s exclusive suites built for B2B, B2C, and B2B2C, we can help you build storefronts that align with the demands of your market segment. The platform offers limitless opportunities to weave digital experiences that encourage users to take actions you want them to. With SFCC’s AI capabilities, you can improve product recommendations, search experience, and get the necessary intel to finetune your marketing strategies. By choosing SFCC, you can be assured that your growth plans like cross-border selling, portfolio expansion, and exploring new sales channels are covered.

Harness the potential of your store with Ziffity's SFCC Implementation services

As Salesforce Commerce Cloud partners, Ziffity can help you set up your store and go live faster by customizing the platform to your eCommerce operations. With in-depth knowledge of the entire Salesforce ecosystem, we can integrate Salesforce Marketing, Service, Sales, and Community cloud to make your store the ultimate interface to manage operations across all channels.

SFCC Implementation Services

Start building your store on Salesforce Commerce Cloud.

B2B Setup

Carry out complex B2B operations with ease. Our B2B setup enables you to handle every challenge associated with B2B eCommerce, like handling large volumes of transactions, multi-layered workflow and order processing, detailed product information, tax calculations, currency conversions, tiered-pricing, quote management, and more.

B2C Setup

Deliver the next-gen digital experiences that B2C consumers expect. Unify both online and offline sales channels. Integrate your eCommerce and marketing to deliver personalized messages on emails and social media to convert better. Leverage the built-in features of SFCC like multi-site, merchandising, localization, etc., with our SFCC expertise.

Storefront Design

Build storefronts that deliver rich experiences on mobile and the web. Our knowledge of the SFRA library enables us to extend and customize the codebase to incorporate unique experiences. Moreover, you get the pre-built advantages in the SFRA codebase, including mobile-first approach, industry best practices, and out-of-the-box features.

Headless Commerce

Go headless and choose any CMS of your choice or build a custom frontend to power your storefronts. With the help of the Salesforce Commerce API (powered by REST), we can help you create custom frontend applications and connect them to your backend systems and make things work like a single seamlessly connected unit.

Einstein Setup

Know what’s doing well and where to restrategize with Einstein AI. Our experts can help you put Einstein AI to best use in product recommendations, on-site search experience, sorting, analytics, and more. With such advanced automation in action and intel, you can understand customers, hyper-personalize experiences, and convert better.

Omnichannel Experiences

Bridge the gap between your offline and online sales channels. Control your operations across web, mobile, marketplaces, social media, and POS systems from a centralized backend. You can also interact with customers across all channels by delivering marketing messages from your website’s backend.

Partner with our team of experienced developers to build your store on Salesforce Commerce Cloud.

talk to our experts
Andrew Bouchard Director - Sales, US

Why Ziffity?


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Partner with Ziffity for

  • End-to-end eCommerce services
  • Multi-industry experience in B2B, B2C and D2C
  • DevOps and Agile development approach
  • Quick turnaround time
  • Certified experts and developers
  • High-quality deliverables

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    Frequently asked questions

    Why choose Salesforce Commerce Cloud?

    SFCC provides eCommerce businesses like you all the necessary tools to plan, launch, market, and track your online stores. SFCC also offers content management, customer service management, inventory, order fulfillment, and personalized shopping. The result is higher conversions, repeat sales and lifetime value.

    How long will Ziffity take to implement your Salesforce Commerce Cloud store?

    The duration of Salesforce implementation varies based on your unique requirements. On an average, implementations take 3 to 4 weeks, which can be longer if extensive customizations and integrations are required.

    What if I have not decided on Salesforce Commerce Cloud implementation yet?

    No problem. We can provide a demo of the platform. We provide a competitive platform analysis if required and will guide you through the entire process of selecting a platform so that you can make an informed and independent decision.

    What is your approach to SFCC implementation?

    Our SFCC implementation services start with discovery, which includes 5 workshops, one each for Commerce, Content, Channel, Customer (marketing), and Creatives. From there, we guide you through the agile development phase and then to go live. Once the site is live, we help manage it as well.

    How does the engagement model work?

    Depending on the amount of clarity we have on the scope of SFCC implementation services, we can decide on the engagement type. If the level of uncertainty/complexity is high, we can engage in a retainer deal, wherein we provide a dedicated team of consultants and bill on a monthly basis. Else we do offer fixed price engagements.

    Is professional implementation necessary for Salesforce Commerce Cloud?

    Implementing SFCC in a way that sets your business up for success requires specific knowledge and skill. To get the most out of the program and reach full potential with your business, you will benefit with the expertise of our Salesforce-certified developers who are experts in SFCC.

    How Much Does it Cost to Implement Salesforce Commerce Cloud?

    There are a number of factors to consider in terms of implementation and its cost. We invite you to discuss your needs with our experts, so they can provide you with a realistic price for your needs.

    What is included in Ziffity’s Salesforce Commerce Cloud Implementation services?

    SFCC implementation holds a rich feature suite that includes custom development, headless commerce, and Omni-channel integration.

    How much time overlap will there be between us?

    While most of the SFCC implementation team is based out of India, we have relationship manager/solution specialists onshore. So, from that sense, you do have full overlap. With respect to the technical team, you will have an overlap till 2 pm EST. In case of emergency, you can always reach out to the onshore team for help.

    How does Ziffity’s payment terms work?

    Invoices will be generated at the beginning of each month for the preceding month's effort. In the case of a retainer and fixed-priced project, our standard payment term is 15 days, and we prefer receipt of payment via wire transfer.

    How will Ziffity communicate project status and update to your team?

    During the discovery phase, which typically lasts 2 to 4 weeks, we will connect with you everyday via virtual or in-person meetings. Post discovery, depending on circumstances, we may need to meet just once or twice a week. Additionally, we will host a monthly steering committee meeting that involves all senior stakeholders from both ends to discuss progress and client satisfaction. Apart from calls, communication will happen via emails, Slack, Jira, and Confluence.

    How about an onsite creative workshop?

    It is certainly possible. Our default pricing is for a web-meeting-based creative workshop. In case you wish to have someone or the entire team on site for an in-person workshop, we will factor in the local resource, travel and accommodation cost in our proposal.

    How does Ziffity address any concerns or escalations?

    If you are not happy with us, you can escalate your concerns to the project manager assigned to your account. In the event, if you are not satisfied with the remedial measures taken, you can connect with your relationship manager. If that doesn’t work, you can send an email to

    Can I change my scope of work in a fixed price engagement?

    Yes, we are here to ensure that you get the best possible site for your business. Today's business environment has become very dynamic and agile. If, in the event there is no room to squeeze in the changes, we raise a ‘change request’ and inform you upfront if any additional fee is required.

    What are Ziffity's expectations from its customers?

    We consider engaging with our customers a “partnership” because contributions from both parties are required to make it work. We want our customers to provide the necessary time for the project, in terms of meetings, inputs, content, and user acceptance tests.

    Ideally, we will have a single-point-of-contact who will help us coordinate your priorities, maintain a within-24-hours turnaround on queries, and provide access to the required systems/servers. That’s pretty much it. We take the rest of the load.

    If the job is well done and up to your satisfaction, we would like you to spread a word about Ziffity, and if you are not camera-shy, it would be great if you provide us with a video testimonial.

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