Salesforce Commerce Cloud
Managed Services

Sign up with a dedicated managed services partner for exponential growth.

Your store operating on Salesforce Commerce Cloud needs a dedicated managed services partner as areas like marketing strategies, expansion plans, customer experience innovation, and internal operations need your unwavering attention.

Ziffity, as a Salesforce Commerce Cloud expert, can ensure your store’s technicalities are topnotch through regular upgrades, audits, and monitoring. Our managed services also extend to UI development, redesign, third-party integration, and support services making limitless innovation and growth possible.

SFCC Managed Services

SFCC Managed Services tailor-made for businesses

Based on the complexity of your eCommerce store, your need for support and maintenance services differ. To cater to these varying needs, we have bundled services into packages. You can also ask for custom managed services if your store has some unique requirements outside the range of our packages. We also identify opportunities to improve and integrate technologies that give you an edge to outrun the competition.

Ziffity’s SFCC Managed Services

Create a unified customer journey across all core functions with SFCC.

Salesforce Optimization                                              

Is your support and service infrastructure slowing down as time goes by? It’s difficult for any brand to keep up with the pace of business without continuous optimization. As your business evolves, so must your Salesforce Commerce store. Let Ziffity’s Salesforce experts ensure your infrastructure adapts to your store and is running at peak capacity today and in the future.

Configuration and Customization

An optimal configuration is paramount to a successful experience with Salesforce. Our team of experts can configure and customize your store to meet your unique business requirements. We will modify the interface, migrate data, organize metadata, and align all workflows to match your business processes. With optimal configuration and bespoke customizations, you can ensure that your Support and Sales teams are set up for success.

SFCC Release Management

Release management is the process of managing, planning, scheduling, and controlling a software build through different stages and environments, including testing and deploying software releases. It’s a complex process, and considerable expertise and attention to detail are critical. Allow our experienced teams to manage and customize all releases to your needs to minimize downtime and performance issues.

SFCC Integration

Extend the limits of your eCommerce store by integrating third-party systems. Ziffity can perform seamless integration of popular business systems, marketing and management tools like CRM, ERP, fulfillment, payment solutions, product information management systems and more with your SFCC store.

Our eCommerce
Success Stories

US Electrical – eCommerce
US Electrical – eCommerce

Achieved a <3 seconds loading time for the B2B2C Magento store

Dynojet – eCommerce
Dynojet – eCommerce

100% increase in revenue within 3 months of launch                                                           

Fox Chapel – eCommerce
Fox Chapel – eCommerce

35% increase in revenue after migrating from Magento 1 to 2

IT’SUGAR – eCommerce
IT’SUGAR – eCommerce

10+ customization and 11 modules built to deliver a rich digital experience

what our Clients say

"In a short period of time since launch, we have had a hockey stick level of growth. Hats off to team Ziffity for a job well done."

DynoJet

"I have been working with Ziffity for about 4 months now and we have already corrected all our issues on the existing platform. Ziffity has been nothing short of excellent."

ShopCSNtv

"I am TOTALLY BLOWN AWAY by the work. Many Thanks and Congratulations to the team for such beautiful work. "

Agilex Fragrances

 

We’d love to hear about your SFCC Managed Services

    Frequently asked questions

    What is Salesforce Commerce Cloud Managed services?

    SFCC managed services is a flexible, scalable, and cost-effective way to manage, support, and extend the capabilities of your Salesforce operations. If you are already using Salesforce Commerce Cloud platform and looking for on-going support to fix bugs, upgrade, enhance your system, then our managed services will be of help. Depending on the quantum of work, you can choose among 80, 160, 320 or >320 hours packs. We also provide custom pricing options.

    Why choose Salesforce Commerce Cloud?

    SFCC provides eCommerce businesses like you all the necessary tools to plan, launch, market, and track your online stores. SFCC also offers content management, customer service management, inventory, order fulfillment, and personalized shopping. The result is higher conversions, repeat sales and lifetime value.

    Can SFCC help deliver consistency in an Omnichannel environment?

    Customer experience is of paramount importance in the online buyer’s journey, and it can make or break a brand. SFCC can deliver tailor-made and consistent user experience in every customer touchpoint.

    What SFCC managed services does Ziffity offer?

    Ziffity provides wide range of services like Salesforce Commerce Cloud optimization, Configuration and customization, Support and administration, SFCC release management.

    What are the benefits of choosing Ziffity’s SFCC managed services?

    Most small and medium-sized businesses simply can’t afford to keep a full-time Salesforce expert on rolls. With our SFCC Managed Services, you benefit from our team of experts. Our services are scalable according to the needs of your business, and we relieve you of the burden of supporting and maintaining your Salesforce installation.

    Can you help us with Salesforce Implementation, Integration, or Development?

    Yes! In addition to providing Salesforce Managed Services, we’re also experts in Salesforce implementation, integration, and development. We offer all the Salesforce-related services you need to get the most out of the Salesforce platform across multiple clouds.

    How do you on-board new customers?

    Usually, the transition happens from either the in-house team or another agency. We start with a discovery/due-diligence phase, which typically takes between 2 to 4 weeks. We perform several audits during this phase, document, and submit the report to stakeholders. In the event you had a rough fallout with your last agency, we try to self learn/reverse engineer what you have and move from there to a stable state. Our discovery consists of 5 areas of work, Commerce, Content, Customer (marketing), Channel, and Creatives/UX. On the tech side, we cover the following in the first few weeks.

    Will unused hours be carried forward to the next month?

    No, the hours mentioned in the pricing packs are minimum monthly hours that will be used for billing. Ziffity’s project manager will proactively communicate with the client to ensure there are no unused hours. In the event you repeatedly end up with unused hours, you can talk to the relationship manager to downgrade your pack accordingly.

    How would the spikes in monthly hours be billed?

    Spikes in monthly hours will be billed at the same rate as the current pack. In the event you repeatedly end up with monthly spikes because of a higher workload, you can talk to the relationship manager to upgrade your pack accordingly.

    What is the development vs overheads effort ratio in a pack of hours?

    Typically the development effort will be in the range of 65% to 70% of the total monthly number; rest will be overhead hours covering Business analysis, Project Management, Testing, UAT Support, and Deployment.

    How will new project be handled as part of managed services?

    If the hours required for the new projects can be accommodated within the managed services hours, then no separate SOW will be required. Otherwise, a new contract will be signed for such work.

    Will the Ziffity team interact with 3rd party service providers, including hosting providers?

    Ziffity team will interact with all required third-party service providers to support the regular operations of your eCommerce website. Effort spent in this regard will be added to the Project timesheet.

    How does the project communication happen?

    During the discovery phase, which is typically 2 to 4 weeks, we’ll meet with you daily to ensure we capture your specific needs in detail. Post discovery, depending on the need, we will meet with you once or twice a week. We will also establish a steering committee of all senior stakeholders, on both sides, who will meet monthly to review progress and client satisfaction. Apart from calls, communication will happen via emails, Slack, Jira, and Confluence.

    How does the invoicing work?

    Ziffity will raise the invoice at the beginning of each month for preceding month’s effort, between the timesheet and minimum monthly hours, whichever is higher will be billed to the customer. Our preferred mode for receiving payments will be wire transfer, in case you wish to have some other mode, you can always inform your relationship manager or write an email to accounts@ziffity.com. Our standard payment term is net 15 days.

    What if I’m not happy with the work done by Ziffity?

    We believe in de-risking our customers, and hence provide one-month-performance-check-clause. During the first month of the engagement, if you are not happy with our work, communication or any part of the partnership, you are free to disengage with Ziffity, and you don’t have to pay us anything for the work done so far. In other words, we waive-off your liability to us.

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