Magento Managed Services
Our Magento Managed Services
Our suite of Magento Managed services can be tailor-made to suit your business demands
| 40 hoursBasics | 80 hoursPremium | 160 hoursUltimate | Enterprise | |
|---|---|---|---|---|
| Monthly Cost | $2400 | $4000 | $6400 | Call for pricing |
| Bug Diagnosis & Fixes | tick | tick | tick | tick |
| Security Patch Updates | tick | tick | tick | tick |
| New Feature Development | close | tick | tick | tick |
| Dedicated Magento Team | close | close | tick | tick |
| Resolution by SLA | close | close | close | tick |
| Dedicated Client Service Manager | close | close | close | tick |
| Sign Up | Sign Up | Sign Up | Sign Up |
Our Magento Managed Services
Our suite of Magento Managed services can be tailor-made to suit your business demands
40 hours
basic – $2400
- tick Bug Diagnosis & Fixes
- tick Security Patch Updates
- close New Feature Development
- close Dedicated Magento Team
- close Resolution by SLA
- close Dedicated Client Service Manager
- Sign Up
80 hours
premium – $4000
- tick Bug Diagnosis & Fixes
- tick Security Patch Updates
- tick New Feature Development
- close Dedicated Magento Team
- close Resolution by SLA
- close Dedicated Client Service Manager
- Sign Up
160 hours
ultimate – $6400
- tick Bug Diagnosis & Fixes
- tick Security Patch Updates
- tick New Feature Development
- tick Dedicated Magento Team
- close Resolution by SLA
- close Dedicated Client Service Manager
- Sign Up
enterprise – call for pricing
- tick Bug Diagnosis & Fixes
- tick Security Patch Updates
- tick New Feature Development
- tick Dedicated Magento Team
- tick Resolution by SLA
- tick Dedicated Client Service Manager
- Sign Up
Why Choose Ziffity’s Magento Support?
Our support team has dedicated Magento specialists with apt technical skills and always standing by just to help when situation demands. Whether it is proactive measures like implementing security patches or emergency issues, our managed services professionals will ensure your ecommerce site is up and running always.
Round-the-clock
With our extensive development services, you will never have to worry about anything going wrong. Be it holiday season or an end of season sale, our round-the-clock, support system will be prepped up to support any server or technical challenges that your Magento eCommerce store encounters.
Quick turnaround
Our support team has experts in responding and troubleshooting to your issues within a quick turnaround time. In case critical issues, the team will quickly respond and ensure that your estore goes live as soon as possible.
Smart solutions
Our experience working with diverse industry backgrounds will quicken the pace of finding smart yet permanent solutions to any issues in your Magento online store allowing you to focus on what matters the most, sales.
Focused Offerings
Ziffity brings to you comprehensive managed services that will help you scale your business to new heights without being overwhelmed by routine tasks. We will enable your business to focus on the priorities. From running the site to running Round the Clock Monitoring and keeping the website security at prime conditions, as a Magento service provider, Ziffity will keep your business running forward at all times.
Best-in-class Team
A full-fledged team consisting of Project Managers, Magento developers, Tech leads, DevOps and QA professionals at your service. Our workforce will ensure that you will not have to spend on hiring and maintaining an in-house IT team. We can be your virtual Magento Managed Services team that takes care of everything you will expect an in-house team to do.
Magento Support
With our support services, you will never have to worry about anything going wrong. Be it holiday season or an end of season sale, our round-the-clock, responsive emergency support system will be prepped up to support any server or technical challenges that your Magento eCommerce store encounters allowing you to focus on what matters the most, sales.
Magento Maintenance
Deploy a dedicated Magento maintenance team to ensure there are no technical glitches 24/7. Our maintenance services include regular website audits, proactively detecting issues, recommending latest version upgrades, upscaling server to keep your website technically up-to-date and sturdy enough to manage unexpected challenges like a sudden surge in traffic.
User Experience
Ziffity’s design experience will help you put together striking designs that deliver a new & modern user experience that stands apart with well-thought habit-forming buttons & interfaces. We can also help you fine tune the user experience of an already existing website that needs a revival in UI/UX.
Extensions, Plugins & Themes
Tweak your Magento eCommerce store for maximum conversions and selling with custom extensions, plugin or Magento theme design and development. Our Magento experts can help you develop extensions, plugins or themes for any requirement.
Performance fine tuning
Bugs, slow loading speed or any other indescribable issues troubling your Magento website? Our certified Magento experts will help you optimize your eCommerce store for better response time, higher conversions, heightened engagement and much more to create a robust system.
FAQs
Frequently asked questions
WILL UNUSED HOURS BE CARRIED FORWARD TO THE NEXT MONTH?
No, the hours mentioned in the packs are minimum monthly hours that will be used for billing. Ziffity’s project manager will proactively communicate with the client to ensure there are no unused hours.
IF THERE ARE SPIKES IN THE HOURS UTILIZATION PER MONTH, WILL THE RATES REDUCE?
Spikes in hours of utilization per month will be billed at the same rate as the current pack. Any change in hours will be communicated with prior notice by the Project Manager to the client. A pack change will require a minimum of 6 months commitment. Please note all managed services contracts are non-binding, i.e., with 30 days notice, it can be terminated.
WHAT IS THE DEVELOPMENT EFFORT AND OVERHEADS EFFORT RATIO IN A PACK OF HOURS?
Typically the development effort will be in the range of 65% to 70% of the total number of monthly hours. Overheads, including Business Analysis, Project Management, System Integration Testing, User Acceptance Testing support, and Deployment, will be the remaining 35% to 30%.
HOW WILL A NEW SIZEABLE PROJECT BE HANDLED?
Any new and sizable project that is of priority can be handled outside of the managed services agreement. Ziffity will create a fixed bid engagement to handle such projects.
WILL ZIFFITY TEAM INTERACT WITH 3 RD PARTY SERVICE PROVIDERS INCLUDING WEB SERVER MANAGEMENT?
Ziffity team will interact with all required 3-rd party service providers to support the regular operations of the e-Commerce website. Effort spent in this regard will be added to the Project timesheet.
WHAT IS THE INVOICING PROCESS?
Ziffity will submit a timesheet at the end of the month with details of all activities executed in that period and, based on the same invoice will be raised.
our clients
what our customers say
"You guys are amazing!!!
Thank you so much, we're so thrilled to be able to hit this aggressive deadline. Our CEO and whole team will be impressed and thankful as well."
"I have been working with Ziffity for about 4 months now and we have already corrected all our issues on the existing platform. Ziffity has been nothing short of excellent."
"I am TOTALLY BLOWN AWAY by the work. Many Thanks and Congratulations to the team for such beautiful work. "
"We are so impressed with the results of Ziffity’s work on our SEO initiatives. You have done a fabulous job."
