Magento Managed Services

Dedicated managed services tailor-made for businesses of all sizes.

To keep your Magento eCommerce store in its best shape, stay futureproof and innovate on the go, you need a lot of factors to be taken care of. Areas like performance, security, upgrades, custom development, third-party integration, extension development are essentials to keep your eCommerce store on par with customer expectations and competitors. Ziffity, as an Adobe Silver Solution Partner, can provide you with tailor-made Magento Managed Services. Our maintenance team will take care of all the technicalities enabling you to focus on your bottom line.

Advantages of partnering with a Magento Managed Services provider

  • Tailor-made and packaged support plans
  • Critical Support
  • Magento-certified developers’ expertise
  • Planned and proactive upgrades
  • High-quality coding standards
  • Dedicated support service team

Ziffity’s Magento Managed Services

Choose from packaged managed services plans or get a tailor-made plan for your specific needs.

Extensions Development

Extensions Development

Build extensions to amplify your store’s commerce potential and ability to manage operations. Our team of certified Magento developers can bolt in functionalities into the custom-built extensions to suit any complex or peculiar business logic.

Customization

Customization

Take advantage of Magento’s 360-degree customization to the fullest. From code refactoring to tweaking functionalities to introducing new capabilities, our Magento-certified developers can do it all. We get things done faster by following Magento’s development best practices and coding standards.

JS Tech Stack

JS Tech Stack

Weave a delightful storefront experience with our expertise in advanced JavaScript tech stack. Our Magento UI development team is laser-focused in turning your designs into intuitive and user-friendly frontend functionalities to achieve desired user engagement.

Design Refresh

Design Refresh

Say ‘Hi’ to a minimalistic design philosophy that showcases your product portfolio clutter-free. Our UX specialists and designers work alongside marketers to make your brand’s story heard and create application designs that appeal to your customers.

Audits and Bug fixes

Audits and Bug fixes

Say ‘No’ to glitches in your Magento store’s frontend and backend experience. Ensure your customers and admin team operate hassle-free by diagnosing and fixing issues faster. Our Magento Managed services team audits your store to identify existing and potential issues in extensions and coding.

Performance Optimization

Performance Optimization

Load pages in under three seconds. Our Magento performance optimization experts can conduct regular page speed and server load tests to identify performance bottlenecks. On-demand we come up with quick solutions to resolve speed issues.

Version Upgrades

Version Upgrades

Be the first to leverage the latest improvements from Magento. Our Magento managed services team checks for new versions and devises a well-planned upgrade for your store. While doing so, we make sure there’s zero downtime.

Security Reinforcements

Security Reinforcements

Fortify your Magento store with Magento’s security patches. Protect your valuable user and business data by integrating the latest security reinforcements from Magento. Even stores running on older versions of Magento 2.x can stay safe using security patch releases.

Extension Compatibility

Extension Compatibility

Keep your custom-built and third-party Magento extensions in their best shape. Our Magento Managed Services team audit extensions to find out compatibility issues. We perform necessary code refactoring and upgrade to ensure the smooth functioning of all augmented features.

Critical Support

Critical Support

Revive your Magento store from failures faster than ever. Our emergency Magento support experts get to the issues that make your website underperform quickly and resolve them. Including malware attacks and heavy server loads, we can rescue your store from any slump and get it up and running.

Why choose Ziffity for Magento
managed services?

Dedicated Point of Contact

Our Magento experts will always be available to handle queries. We have a dedicated point of contact to raise tickets, clarify doubts, report issues, or even plan new development or customization.

Quick Turnaround

Our dedicated Magento managed services team has nowhere else to focus on except you. Our team is well-structured with the right mix of talents to act to every challenge your website has to overcome faster.

Priority Response

Keep your Magento managed services team informed about your priorities. You report issues to us by marking them with priority levels like high, medium, and low. This enables us to manage resources to get things done faster smartly.

Our Managed Services
Success Stories

US Electrical – eCommerce
US Electrical – eCommerce

Achieved a <3 seconds loading time for the B2B2C Magento store

Fox Chapel – eCommerce
Fox Chapel – eCommerce

35% increase in revenue after migrating from Magento 1 to 2

Dynojet – eCommerce
Dynojet – eCommerce

100% increase in revenue within 3 months of launch                                                           

what our Clients say

"In a short period of time since launch, we have had a hockey stick level of growth. Hats off to team Ziffity for a job well done."

DynoJet

"Team has been proactively suggesting improvements and have been extremely responsive when emergency bugs need to fixed. It’s a pleasure to work with Ziffity."

AMERICAN ACADEMY OF OPHTHALMOLOGY

"I have been working with Ziffity for about 4 months now and we have already corrected all our issues on the existing platform. Ziffity has been nothing short of excellent."

ShopCSNtv

 

Get started with Magento managed services

    Frequently asked questions

    What is Magento managed service?

    If you are already using Magento platform and looking for on-going support to fix bugs, upgrade, enhance your system, then our managed services will be of help. Depending on the quantum of work, you can choose among 40, 80, 160, or 320 hours packs.

    How do you on-board new customers?

    Usually, the transition happens from either the in-house team or another agency. We start with a discovery/due-diligence phase, which typically takes between 2 to 4 weeks. We perform several audits during this phase, document, and submit the report to stakeholders. In the event you had a rough fallout with your last agency, we try to self learn/reverse engineer what you have and move from there to a stable state. Our discovery consists of 5 areas of work, Commerce, Content, Customer (marketing), Channel, and Creatives/UX.

    On the tech side, we cover the following in the first few weeks.

    Will unused hours be carried forward to the next month?

    No, the hours mentioned in the pricing packs are minimum monthly hours that will be used for billing. Ziffity’s project manager will proactively communicate with the client to ensure there are no unused hours. In the event you repeatedly end up with unused hours, you can talk to the relationship manager to downgrade your pack accordingly.

    How would the spikes in monthly hours billed?

    Spikes in monthly hours will be billed at the same rate as the current pack. In the event you repeatedly end up with monthly spikes because of a higher workload, you can talk to the relationship manager to upgrade your pack accordingly.

    What is the Development vs overheads effort ratio in a pack of hours?

    Typically the development effort will be in the range of 65% to 70% of the total monthly number; rest will be overhead hours covering Business analysis, Project Management, Testing, UAT Support, and Deployment.

    How will a new project be handled as part of managed services?

    If the hours required for the new projects can be accommodated within the managed services hours, then no separate SOW will be required. Otherwise, a new contract will be signed for such work.

    Will the Ziffity team interact with 3rd party service providers, including hosting providers?

    Ziffity team will interact with all required third-party service providers to support the regular operations of your e-Commerce website. Effort spent in this regard will be added to the Project timesheet.

    How does invoicing work?

    Ziffity will raise the invoice at the beginning of each month for preceding month’s effort, between the timesheet and minimum monthly hours, whichever is higher will be billed to the customer. Our preferred mode for receiving payments will be wire transfer, in case you wish to have some other mode, you can always inform your relationship manager or write an email to accounts@ziffity.com. Our standard payment term is net 15 days.

    What if I am not happy with the work done by Ziffity?

    We believe in de-risking our customers, and hence provide one-month-performance-check-clause. During the first month of the engagement, if you are not happy with our work, communication or any part of the partnership, you are free to disengage with Ziffity, and you don’t have to pay us anything for the work done so far. In other words, we waive-off your liability to us.

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