Magento Support Services

Our Magento Support Services

Our suite of Magento Managed services can be tailor-made to suit your business demands

Basics

Monthly

  • Bug Diagnosis & Fixes tick
  • Site Maintenance tick
  • Configuration Management tick
  • Performance Testing tick
  • Security Patch Updates tick
  • Application Health Check tick
  • Named Account & Project Manager close
  • Critical Support close
  • User Experience close
  • New Feature Development close
  • Digital Marketing close

Premium

Fortnightly

  • Bug Diagnosis & Fixes tick
  • Site Maintenance tick
  • Configuration Management tick
  • Performance Testing tick
  • Security Patch Updates tick
  • Application Health Check tick
  • Named Account & Project Manager tick
  • Critical Support tick
  • User Experience close
  • New Feature Development close
  • Digital Marketing close

Ultimate

Weekly

  • Bug Diagnosis & Fixes tick
  • Site Maintenance tick
  • Configuration Management tick
  • Performance Testing tick
  • Security Patch Updates tick
  • Application Health Check tick
  • Named Account & Project Manager tick
  • Critical Support tick
  • User Experience tick
  • New Feature Development tick
  • Digital Marketing close

Enterprise

UnLimited

  • Bug Diagnosis & Fixes tick
  • Site Maintenance tick
  • Configuration Management tick
  • Performance Testing tick
  • Security Patch Updates tick
  • Application Health Check tick
  • Named Account & Project Manager tick
  • Critical Support tick
  • User Experience tick
  • New Feature Development tick
  • Digital Marketing tick

Why Choose Ziffity’s Magento Support ?

Our support team has dedicated Magento specialists with apt technical skills and always standing by just to help when situation demands. Whether it is proactive measures like implementing security patches or emergency issues, our managed services professionals will ensure your ecommerce site is up and running always.

Round-the-clock

With our extensive development services, you will never have to worry about anything going wrong. Be it holiday season or an end of season sale, our round-the-clock, support system will be prepped up to support any server or technical challenges that your Magento eCommerce store encounters

Quick turnaround

Our support team has experts in responding and troubleshooting to your issues within a quick turnaround time. In case critical issues, the team will quickly respond and ensure that your estore goes live as soon as possible

Smart solutions

Our experience working with diverse industry backgrounds will quicken the pace of finding smart yet permanent solutions to any issues in your Magento online store allowing you to focus on what matters the most, sales.

Focused Offerings

As a US based Magento agency,Ziffity brings to you comprehensive managed services that will help you scale your business to new heights without being overwhelmed by routine tasks. We will enable your business to focus on the priorities. From running the site to running Round the Clock Monitoring and keeping the website security at prime conditions,as a Magento service provider, Ziffity will keep your business running forward at all times.

Best-in-class Team

A full-fledged team consisting of Project Managers, Magento developers, Tech leads, DevOps and QA professionals at your service. Our workforce will ensure that you will not have to spend on hiring and maintaining an in-house IT team. We can be your virtual Magento Managed Services team that takes care of everything you will expect an in-house team to do.

Magento Support

With our support services, you will never have to worry about anything going wrong. Be it holiday season or an end of season sale, our round-the-clock, responsive emergency support system will be prepped up to support any server or technical challenges that your Magento eCommerce store encounters allowing you to focus on what matters the most, sales.

Magento Maintenance

Deploy a dedicated Magento maintenance team to ensure there are no technical glitches 24/7. Our maintenance services include regular website audits, proactively detecting issues, recommending latest version upgrades, upscaling server to keep your website technically up-to-date and sturdy enough to manage unexpected challenges like a sudden surge in traffic.

User Experience

Ziffity’s design experience will help you put together striking designs that deliver a new & modern user experience that stands apart with well-thought habit-forming buttons & interfaces. We can also help you fine tune the user experience of an already existing website that needs a revival in UI/UX.

Extensions, Plugins & Themes

Tweak your Magento eCommerce store for maximum conversions and selling with custom extensions, plugin or Magento theme design and development. Our Magento experts can help you develop extensions, plugins or themes for any requirement.

Performance fine tuning

Bugs, slow loading speed or any other indescribable issues troubling your Magento website? Our certified Magento experts will help you optimize your eCommerce store for better response time, higher conversions, heightened engagement and much more to create a robust system.

FAQs

Frequently asked questions

Do you provide support after business hours or during holidays?

We’ll provide emergency contact information to all our clients so that any issue can be resolved even in non-business hours. We will immediately respond to your issues and resolve the issues at the earliest.

Do you provide server monitoring as a service? What do you cover in it?

Yes, we monitor your server 24×7 from a global location and use Uptime monitoring for the highest operational readiness.

What do you cover in critical support?

Server downtime, performance and checkout process issues and others that technically restrict your online store from functioning normally. When you opt for our critical support feature, we’ll quickly assess and provide solutions to ensure that your online store is up and running in no time.

How will you enhance store performance in your Magento Managed Services?

To enhance store performance, some of the best practices we follow include, loading ‘above-the-fold’ contents first and making page size to the minimal. We capitalize on HTTP ver.2, JS bundling and optimize Time to First Byte (TTFB). Further, we perform varnishing for full page caching and implement Progressive Web Apps (PWAs). Besides these, we also optimize Magento catalogs, build Elasticsearch for faster search, setup CDN for quicker response times, delete unused extensions, and more.

Talk to us!
 

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