Magento Migration Services

Very much possible. We can include the pricing for creative design as part of the migration project.

We can set up two separate teams. While one team works on the new design, another performs discovery on migration. This will speed-up time-to-market.

We recommend our customers to go for a creative refresh along with migration. That way, it is just not a tech upgrade; it also adds business value in terms of fresh design and better user experience.

We have migrated all our existing Magento 1 customers to Magento 2 successfully. We have signed many more new customers on migration. So far, we’ve maintained a 100% track record on customer satisfaction. If you are looking for an agency to move to Magento 2, look no further. We are a Magento shop for last 7 years, Adobe silver solution partner, and world #3 on Magento platform contribution.

We believe in de-risking our customers, and hence provide one-month-performance-check-clause. During the first month of the engagement, if you are not happy with our work, communication, or any part of the partnership, you are free to disengage with Ziffity. You don’t have to pay us anything for the work done so far. In other words, we waive-off your liability to us.

While most of the development team is based out of India, we do have relationship manager/solution specialists onshore. So from that sense, you do have full overlap. With respect to the technical team, you will have an overlap till 2 pm EST. In case of emergency, you can always reach out to the onshore team for help.

Absolutely not an issue. You can deploy your in-house team or a creative agency you like; we collaborate well in multi-vendor scenarios. You can provide us the style/brand guide and finalized design files, and we will do the UI implementation.

During the discovery phase, which is typically 2 to 4 weeks, we insist on having daily web meets. Post discovery, depending on the need, it would boil down to once or twice a week. And also, a monthly steering committee meeting, which would involve all senior stakeholders from both ends, to discuss progress and client satisfaction. Apart from calls, communication will happen via emails, Slack, Jira, and Confluence.

From an Agile project management perspective, we prefer Jira and Confluence. If you already have the license, you can on-board Ziffity team. Else you will need to secure one. In case you are comfortable with some other tool, that is fine too.

Apart from Jira, Confluence, you will have to provide access to Magento admin, server access, version control, Google Analytics, sample test accounts, pre-existing documentation, if any.

Anytime you are not happy with us, you can escalate to your project manager, in the event you are not satisfied with the remedial measures taken, you can connect with your relationship manager. If that doesn’t work, you can send an email to ceo@ziffity.com. Our current “escalation” to “completed sprint” metric is at less than 1.5%.

We work with various hosting partners like AWS, Webscale, Majemojo, Nexcess, Rackspace, among others. Whoever is your provider, our DevOps/Cloud engineers collaborate with them to make sure your application is performing well, secure, and has high up-time.

Invoices will be raised at the beginning of each month for the preceding month’s effort. Both in the case of a retainer and fixed priced project, our standard payment term is net 15 days, and we prefer receipt of payment via wire transfer.

The reason we call our engagement with our customers a partnership is because contributions from both parties are required to make it work. We want our customers to provide the needed time for the project in terms of meetings, inputs, content, and user acceptance tests.

Ideally, provide single-point-of-contact, so it is easier to coordinate things, maintain a within-24-hours turnaround on queries, and provide access to required systems/servers. That’s pretty much it is. We’ll take care of the rest of the load.

Of course, if the job is well done, we would like you to spread a word about Ziffity, and if you are not camera-shy, provide us a video testimonial.