Electrical distributor
Agentic AI solution for a 70+ years old electrical distributor.
Industry
Automotive | Distribution and manufacturing
An electrical supplier with over seven decadesof market presence in Canada.
The brand is stands as Canada’s largest independently owned electrical distributor, backed by over 70 years of industry expertise. With a well-established presence across Quebec and Ontario through 23 locations, the brand plays a key role in supporting both new and existing residential and commercial construction projects, as well as industrial maintenance needs.
Beyond distribution, the brand delivers a wide range of value-added services, including OEM and MRO solutions and specialized offerings such as lighting design and automation.
Challenges
The electrical distribution brand wanted to eliminate delays in processing customer requests into quotes
The brand was figuring out ways to identify emails with RFQ potential faster
Solutions
RFQ visibility
Our RFQ-to-Quote AI agent provided the brand a centralized view of all incoming quote requests from emails. The dashboard enabled the teams to track RFQs for quote conversion, offering clear visibility into processed, pending, and in-progress requests. This enabled the brand to prioritize workload and delegate it efficiently.
Automated RFQ interpretation from emails
By leveraging our AI agent, the brand eliminated the manual effort of reading and interpreting RFQ emails. Our AI agent simplified tasks like extracting key details like products, SKUs, quantities, and attachments, and turned them into clear, summarized quotes with its ability to understand and analyze email context automatically. By eliminating manual effort in email segmentation, the brand reduced errors and accelerated response times.
Quote tracking and management
By leveraging our AI agent's management interface, the brand was able to efficiently manage and monitor quotes at every stage of processing. The AI agent helped the brand filter and track on a daily, weekly, monthly, and quarterly basis. Filters based on internal approvals and customer responses kept the team informed on every step of progress.
Faster quote validation
With AI-assisted validation, the brand improved the accuracy of its quotes before approval. Teams could review extracted data (from RFQs) alongside ERP validation results, with clear highlights of discrepancies such as SKU or pricing mismatches. This enabled the brand to perform corrections faster and avoid costly errors.
Quote creation and Approval workflows
Ziffity's RFQ to Quote agent enabled the brand to quickly generate structured quote drafts after validation with just a click. With flexible preview options in text, PDF, and HTML formats, teams could refine quotes and seamlessly send them for approvals, reducing turnaround time and improving overall operational efficiency.
