Magento support services consist of various tasks like site optimization, design changes, integration of third-party extensions, migrating to the latest version, installing security updates and so on.

This blog has a hand-picked list of Magento support services requests and solutions, useful for every Magento eCommerce store owner.

1. Site optimization

Magento 2 is a significant upgrade over the earlier version. Though it is a scalable, customizable and capable powerhouse, it does pose strong challenges and needs effort for a thorough optimization.

To enhance store performance, some of the best practices we follow include:

  1. loading ‘above-the-fold’ contents first
  2. making page size to the minimal
  3. capitalizing on HTTP ver.2
  4. JS bundling
  5. optimizing Time to First Byte (TTFB)
  6. varnishing for full page caching and
  7. implementing Progressive Web Apps (PWAs)

Besides these, we also optimize Magento catalogs, build Elasticsearch for faster search, setup CDN for quicker response times, delete unused extensions, and more.

Read more: Magento 2 load optimization

2. Magento 2 migration

Magento 2.3 latest version, packs in good features, bug fixes and enhancements. Our Magento 2 migration plan includes:

  1. checking extensions compatibility
  2. getting Magento 2 infrastructure ready
  3. initiating the migration steps
  4. performing system integration tests
  5. getting prepared for go-live
  6. turning on Magento 2.x store

Migrating the store from Magento 1 to 2 or 2.3 needs meticulous planning and consumes significant time and resources but the benefits like quick page loading speed, faster catalog performance, more orders processing capabilities, latest security updates, magento 2 features, etc., are too hard to ignore.

3. Integrating third-party extensions

Magento is highly customizable and flexible in delivering solutions through extension-based functionality. So, among the top Magento support service requests, third-party extensions are quite common. Various third-party extensions compatible with the latest Magento version can help implement cutting-edge smart solutions to enhance the online user experience.

The major challenge in using third-party extensions is that, when too many of them are used, the site is more likely to face glitches and performance could drop. We carefully audit the site immediately after adding an extension and resolve the conflicts before adding the next extension.

4. Implementing security updates

Avoiding security vulnerabilities is important to protect data and keep the site perform consistently. We periodically check and update the site with the latest security patches officially released by Magento.

Implementing security updates on sites that have heavily modified Magento core, is tricky. In this situation, we retain the original state of the Magento cores yet implement the security update outside, without interrupting the core files. After this, we install and test the customizations to check if they function properly after the security update.

5. Integration with ERPs, CRMs, and others

Integrating ERPs and CRMs with your Magento store is inevitable as there are so many crucial tasks dependent on ERPs like managing warehouses, suppliers, orders, product returns and so on. We help with integrating popular marketplaces like Amazon.

We have also developed two solution accelerations: Magento with Epicor ERP integration and Magento withAkeneo PIM integration . Our accelerations can help achieve faster time to market, seamless data integration and delivers consistent user experience across all sales channels.

To summarize, Magento performance optimizations, 3rd party integrations, adding security patches and migration to the latest Magento versions are the most common requests in Magento managed services and support. Some of these requests may overlap with each other and in most cases, bug fixes, security updates and migration tasks are inevitable.

Are you looking for a Magento support service? Contact us and let’s discuss your requirements.