We are a full-service digital commerce agency focused on helping B2B & B2C businesses to overcome their eCommerce challenges and achieve future aspirations. Be it consulting, creative redesign, implementation, replatforming, digital marketing, automation [chatbots/RPA/machine learning], cloud/devops among others, we provide end-to-end ecommerce solutions. Our deep expertise propel eCommerce brands towards achieving disruptive growth in existing and new markets.
Get the right ecommerce expertise to boost your online revenue, customer experience and brand image
We align our execution approach to your short and long-term business goals, discovery phase helps you brainstorm with our eCommerce consultants, put your needs across the table and work hand-in-hand with our experts to decide on your creative, channel, customer, commerce and content strategy. Our discovery process includes
- Business Objectives
- eCommerce Roadmap
- Project Goals
- 5C workshops
We follow an iterative approach to creative design, from inherently understanding your brand to building new-age design mocks. Our creative lead, instruction designers, UX specialist, technologist, business analyst, marketer will work in conjunction with your team to produce compelling design materials which will convey your brand story and be intuitive enough for the user.
- Persona Definition
- User Journeys
- Competitive Analysis
- Brand Guidelines
- Feature Value Matrix
- Content Audit/Strategy
Most eCommerce implementation today are platform driven, Magento and SFCC are two such dominant platforms in the market. Over the years Ziffity has gained unmatched expertise in these platforms, which helps our clients with faster time-to-market, impeccable execution and high quality deliverables. We have built proprietary templates, knowledgebase and processes around eCommerce development which adds great value to our customers.
- Platform Implementation
- Upgrades/ Migration
- Features Development
- Configuration & Optimization
- Build, QA & Deployment
By integrating third-party systems and tools into eCommerce infrastructure we enable brands to extend the capabilities to better their inventory management, order management, product information management, warehouse management, shipping, payments, analytics and much more.
- ERP (SAP, Oracle, NetSuite, Eclipse, MS Dynamics)
- PIM (Akeneo, Celacore)
- CRM (Zoho, SF)
- OMS (Manhattan)
- Analytics (Google Analytics)
- Marketing Automation - Bronto, DotDigital, Hubspot, Marketo
- Payment gateways (PayPal, Amazon Pay, Google Pay, Apple Pay)
- Customer Service (Zendesk)
- CMS (Drupal, Wordpress)
Our managed services provide a wholesome solution to take the worry off on your eCommerce platform maintenance, enhancements and 24/7 support. If you are a large organization, we can setup a dedicated managed services team with all the required expertise. And if you are a small or medium sized business and don’t wish to have full time people, we provide a shared service model which is much more cost effective.
- Performance optimization
- Server monitoring
- Security patches and version upgrades
- Bug diagnosis and fixes
- Code refactoring
- 3rd-Party Integration
- Voice & email support
Our Digital Marketing campaigns are the last mile runners in getting your eCommerce store and brand story conveyed to your target audience. From organic search to content marketing to paid ad campaigns, our strategies are aligned to 4 fundamental principles of marketing, attract, engage, convert and sustain.
- Organic Search
- Ad Campaigns
- Social Media mgmt
- Mobile Ads
- Content Marketing
- Email Campaigns
Redefine the way your online store communicates with users and operates backstage. With our Machine Learning and Artificial Intelligence expertise, we can help eCommerce retailers and distributors support customers 24/7 through chatbots, improve on-site product recommendations, search and analytical intelligence, build voice recognition and image processing systems.
- AI (Dialogflow)
- RPA (Automation Anywhere)
- Machine Learning (TensorFlow, OpenNLP)
- Chatbots - Voice and text-based (Web, mobile, social platforms, smart speakers)
- Machine Learning for Analytics
Cloud / DevOps
For faster time-to-market and to stay ahead in the eCommerce race, you need an experienced cloud and DevOps team. Our DevOps experts can setup continuous integration & deployment to significantly reduce cycle time on your QA, staging and production releases. Our cloud specialists can help architect a robust, scalable and secure environment for your applications.
- Cloud migration
- Cloud support and maintenance
- DevOps implementation and automation