ServiceNow

ServiceNow

Build a hyper-scalable IT services management (ITSM) system for your enterprise-level IT needs with ServiceNow. Being a SaaS-based ITSM system, ServiceNow needs no platform infrastructure. Hence it is easy to deploy and all that you are left with is just configure to get started.


Worry not if your existing IT operations are on a legacy system hosted on-premise. ServiceNow ITSM lets you integrate legacy apps and 3rd party apps into a single interface powered by the cloud.

Why ServiceNow for ITSM

Not just the cloud advantage. Machine-learning powered automation and more.

Assortment of Apps

ServiceNow ITSM holds an assortment of applications with well-defined functions required to cater to a variety of IT issues. Requests raised as calls, texts, emails or tickets can be centralized under a single interface to automate, solve and close IT issues fast.

Visual Task Boards

With Visual Task Boards powered with an easy-to-use drag and drop interface, IT managers can assign incidents and tickets to the appropriate resources, add tasks, manage statuses of issue fixes and priorities in a single system.

Self Service Portals

Create self-service portals where employees of your company can log in and find answers and fixes for IT issues they face on their own without having to wait for experts of your IT team to respond.

Automation Made Easy

Enable automation in your workflows leveraging machine-learning-powered ServiceNow’s Agent Intelligence that helps in automatically classifying and assigning tasks. With Agent Intelligence delegation happens in a jiffy enabling a better environment for resolving issues faster.

Analytics Driven Intelligence

Enhance your internal IT process by providing real-time analytics for IT managers and executives. Create reports on any metric without dependency over 3rd-party tools. Recognize opportunities for continuous betterment from consolidated reports.

User Experience

Deliver exceptional user experience for employees to raising requests with ease. ServiceNow provides a user-friendly service portal that simplifies the task of sending IT inquiries and automates delivery.

Why Ziffity for ServiceNow ITSM

At Ziffity, we take care of end-to-end ServiceNow requirements right from ITSM implementation to technical support.

  • Implementation

    Ziffity performs ServiceNow implementation services with a deep understanding of your internal workflows and teams associated with it to make sure you get the implementation done appropriately to your business specific requirements.

    Our ServiceNow implementation follows a phase-level approach which includes IT process analysis, strategy planning for long-term benefits, ITSM tool recommendation and finally implementation.

    You can choose between implementing ITSM to handle any specific IT operation or across entire area or module or throughout the entire length and breadth of your IT service.

  • Migration

    Migrate from legacy systems that runs on on-premise server infrastructure for IT service management to get leverage on ServiceNow ITSM’s advantages like agility, consumer-like user experience and decreased IT costs.

    With ServiceNow’s advanced data transfer capabilities, you can be sure that your data are intact before and after the move.

    As ServiceNow ITSM is cloud-enabled, you scale adaptively as and when your teams grow. Our team can sketch appropriate migration roadmap to move from ITSM systems like BMC Remedy and others to ServiceNow ensuring zero negative effects on daily operations and historical data.

  • Managed Services

    Personalize ServiceNow ITSM to attune to your ever-changing IT process. Upgrade, configure and customize ServiceNow capabilities and perform use-case specific manual and automated test runs to elevate the performance of your enterprise-grade ServiceNow applications.

    In case of organizational changes in IT or workflow-level tweaks, Ziffity can customize ServiceNow to accommodate new layers and processes.

    If you are using third-party platforms like Salesforce, Oracle for handling ERP, CRM, HR etc., Ziffity can help you integrate all these functions under ServiceNow creating a single unified environment for your entire business.

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