Customer Inquiry Agent

Expedite customer inquiries and accelerate responses.

Watch our AI Agent in action

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The AI agent built to simplify customer inquiry management

Dashboard

Get an up-to-date list of customer inquiries from the agent dashboard. The agent gives you insights on inquiries awaiting your team’s responses and segments those that need immediate attention into ‘Escalations’.

Customer Inquiry agent dashboard

AI-extracted Data

Compare information in the AI-generated responses with ERP data side-by-side. Our Customer Inquiry agent pulls inventory, product, pricing, and order details from ERP so that you can quickly check facts before triggering a response.

AI-extracted product data

Customer Information

Equip your responses with crucial customer data delivered to your fingertips. Our AI brings you customer data like lifetime value, open orders, and last inquiry so that you can prioritize actions and get the messaging right.

Customer Information

AI-generated Responses

Respond to customer inquiries faster with AI-generated content. Our AI agent understands the content of the inquiries and generates responses with essential factual data, which you can curate manually.

AI-Generated Responses

Industries we serve

Automotive

Electrical

Power Tools

Safety Equipment

Construction

Industrial Supplies

Surgical Equipments

Electronics

Pharmaceuticals

Fashion and Apparel

Health and Beauty

Grocery

Furniture and Home Decor

Electronics and Appliances

Food

Publishing

Toys and Games

Jewelry

Home Improvement and DIY

Sports and Outdoor

Books and Stationery

Get started quickly. Respond to customers faster.

Connect

Our Customer Inquiry agent is compatible with the most popular ERP, PIM, and eCommerce platforms. This enables seamless integration, helping you onboard faster.

Configure

After integrating our AI agent, we determine the data flow between your ERP and PIM systems. This enables our agent to fetch relevant data required to respond to customer inquiries.

Respond

Check the accuracy of data in AI-generated responses with product, pricing, stock, order status, and customer information fetched by our agent. Your customers get quick answers, while your team has more time to focus on complex requests and other priorities.

Boost brand visibility and SEO strength with our AI agent.

TALK TO US

What our clients say

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★ ★ ★ ★ ★

IT Manager, Party Supply USA

"They were very open to hearing our inputs, and they were good at collaborating to get us where we needed to go."

★ ★ ★ ★ ★

VP of IT Operations, Fox Chapel Publishing

"Ziffity Solutions is a highly knowledgeable and certified Magento partner that meets our exact needs."

★ ★ ★ ★ ★

CTO, Cannabis Retailer

"Their overall knowledge and understanding of Magento were impressive."

★ ★ ★ ★ ★

CTO, Dynojet Research

"I liked how accountable they were to deliverables and how they really drove development against our requests."

★ ★ ★ ★ ★

IT Manager, Party Supply US

"They were very open to hearing our inputs, and they were good at collaborating to get us where we needed to go."

★ ★ ★ ★ ★

Business Development VP, ExpressMed

"They got everything to work again, user experience greatly enhanced, conversion rates up."

★ ★ ★ ★ ★

Data Analyst & Site Manager, Consumer Health Products Co

"Their team was very knowledgeable about Magento."

★ ★ ★ ★ ★

Vice President of Marketing, Retail Garden Industry

"They have a great understanding of Magento and its various options and limitations were unmatched."

★ ★ ★ ★ ★

Direct-to-Consumer Director, Mondelez International

"Their partnership and dedication to our business were impressive."

★ ★ ★ ★ ★

Information Systems Team Member, Wendover Art Group

"Their diligence, attention to detail, and dedication to thoroughness surpassed our previous service provider."

★ ★ ★ ★ ★

E-Commerce Manager, Grange Cooperative Supply

"They were reliable and communicated well. They were able to solve multiple complex issues."

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